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If you qualified for a manufacturer’s special offer, their terms and conditions explain the redemption process. Typically, Tire Rack will mail a redemption form and a copy of your invoice to your billing address within 1-2 weeks from purchase. Most promotions require you to complete this form and submit it, along with your invoice (website order placed page and order/shipment confirmation emails not accepted). An invoice will also be shipped with your order.
If you do not receive your paperwork by mail within two weeks of shipment or have additional questions regarding the redemption process, please contact Tire Rack's customer service department by calling 888-981-3953.
Every manufacturer has different time frames stated in their terms and conditions. Typically between 4-6 weeks is the norm, but some manufacturers state that it could take up to 12 weeks for delivery.
Please check the terms and conditions of the specific promotion you’re inquiring about for details. Most manufacturers, though, state that the offer is valid only in the 50 United States and the District of Columbia (including APO/FPO addresses).
Many of our customers ship their order to an alternate address or to a Recommended Installer’s location. The promotion information is mailed directly to the billing address to ensure it is received.
Check the terms and conditions on the redemption form for directions on how to check the status of your rebate or gift with purchase. Each offer is handled differently based on the manufacturer’s specifications.
Each manufacturer establishes eligibility differently. Individual promotions’ terms and conditions specifically outline the products that qualify. Please refer to Tire Rebates & Special Offers. If the promotion you are looking for is no longer listed, contact customer service at 888-981-3953, for eligibility requirements.
Most often only in-stock merchandise is eligible and the product must be ordered and shipped within the qualifying promotion dates. Some exceptions apply. Please contact Tire Rack's customer service department by calling 888-981-3953, if you have questions about a specific product and promotion.
No. We send the redemption form and a copy of your invoice directly to your billing address via USPS approximately 1-2 weeks from purchase date. If you do not receive your redemption form by mail within two weeks of shipment, please contact Tire Rack's customer service department by calling 888-981-3953.
No. A mail-in rebate does not affect the amount of your current order and the advertised rebate applicable to the products you purchased will be sent to you as described in the promotion’s terms and conditions.
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