Frequently Asked Questions

How long will the repair/replacement process take??

Pre-approval is typically immediate with the right documentation and then there is a 7-10 day timeline for reimbursement.

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What paperwork do I need to have when submitting a claim?

Flat repairs are covered up to $40.00 for each occurrence; pre-approval is not required. A repair invoice only is needed.

Pre-approval is required for replacement tires covered at the current price as listed on Tirerack.com (up to $599). Proof of replacement tire purchase and proof of installation is needed to complete your claim and should be uploaded directly to the Nation Safe Drivers portal, where you obtained pre-approval.

Any other documentation requested by Nation Safe Drivers. For example, clear digital photos of the damage to the tire(s).

For assistance completing your claim, please visit https://trrclaims.nationsafedrivers.com or call the claim administrator at 855-623-0468.

You can find full details on how to file a claim here: How to File a Claim (PDF).

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How do I submit a Road Hazard claim?

When an eligible tire is damaged, please visit https://trrclaims.nationsafedrivers.com to file a claim, or call the claims administrator at 855-623-0468.

You can find full details on how to file a claim here: How to File a Claim (PDF).

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What tire types are not eligible for Tire Road Hazard Protection?

  • Competition tires
  • Trailer tires

See Customer Terms and Conditions (PDF) for full details.

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What vehicles are not eligible for Tire Road Hazard Protection?

The following vehicles are not eligible for Tire Road Hazard Protection:

  • Any vehicle designed for, built for or used in any commercial application.
  • Motorcycles, all-terrain vehicles, motor homes, trailers, or on vehicles used for competitive driving or racing, police or emergency service, snow removal, commercial towing, construction, postal service, or any other commercial use.
  • Any vehicle used for farming, ranching, or agriculture, or any vehicle that is registered to or licensed to a farming or ranching business.

Additional exclusions and limitations are described in the Customer Terms and Conditions (PDF).

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Is Tire Road Hazard Protection valid outside the U.S.?

Protection is only available to customers that have qualifying damage occur in the (50) United States.

Additional exclusions and limitations are described in the Customer Terms and Conditions (PDF).

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Is roadside assistance available?

Included in your Tire Road Hazard Protection Coverage, Nation Safe Drivers offers complete roadside assistance, which includes:

  • Assistance changing your flat tire (using your good, inflated spare tire)
  • 25-mile complimentary towing*

*Towing available for tire-related services only. Towing to a tire service facility will be provided instead of tire changing service if your vehicle does not have a working spare tire that can be fitted.

For assistance with these items, please call 877-920-0503.

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What if I need help with a tire change or tow?

Included in your Tire Road Hazard Protection Coverage, Nation Safe Drivers will send a service provider to change your flat tire, using your good, inflated spare tire.

In the absence of a good spare, your vehicle will be towed to a tire service facility up to a maximum of twenty-five (25) miles.

Please call 877-920-0503 for roadside assistance.

See full details in the Customer Terms & Conditions (PDF).

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Is authorization required before replacing my damaged tire?

You must obtain authorization from Nation Safe Drivers before replacing any damaged tire. The claims portal is available online 24/7/365 from any place and on any device.

When an eligible tire is damaged, please visit https://trrclaims.nationsafedrivers.com to file a claim or call the claims administrator at 855-623-0468.

You can find full details on how to file a claim here: How to File a Claim (PDF).

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Is Road Hazard Protection Tire Warranty?

No, Road Hazard Protection is an additional benefit covering items outside manufacturer tire warranties. This offers replacement for some tire issues that cannot be attributed to a defect or other condition covered by the tire manufacturer's warranty.

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