300 Anchor Mill Road
New Castle, DE 19720
See on Map
Customer Service: 888-981-3953
Hours for Order Pick-Up
Mon-Fri: 8-6, Sat: 8-12
Important Information for Order Pick-Up
We offer limited on-site service at our New Castle, Delaware location. A showroom and sales staff are not available. All orders must be placed online or by phone prior to visiting this location for order pick-up.
Order Pick-Up Instructions
- While traveling north on Anchor Mill Road, please make a slight turn to the left and park in the area highlighted in blue on the map below. Enter the office and check-in at the counter to complete your transaction.
- After your transaction is complete, pull your vehicle under the canopy which is highlighted in green on the map below. We will then deliver your tires to your vehicle.
Additional Order Pick-Up Information
- Order pick-up can be completed at the customer’s convenience during normal business hours.
- You will receive an email when your order is ready for pick-up. In some cases (for example, when a Tire & Wheel Package is purchased or studding/heat cycling/shaving are included in your order), we will contact you via phone to let you know when your order is ready for pick-up.
- The credit card will be charged at time of pick-up.
- Credit card holders must be present and show the credit card used to pay for the order at time of pick-up.
- Additional photo ID is also required.
- Installation services are not available at this location, however, Tire Rack has a national network of thousands of independent Recommended Installers ready to handle your installation needs.