Automotive Performance&Chassis

Review This Installer
Address:
214 Hillsboro St, Ste 205
Cary, NC 27513-0000
See on Map
Contact:
Nick or Monica
(919) 319-3484

Directions:
We are off of Harrison Ave near the Amtrak train station.

Distance:
0 Miles

Hours:
Mon-Fri 8-5
Sat by Appt

Notes:
No 25 diameters and larger/reverse mount wheels subject to additional $5 each charge/and any tires requiring to be indexed during RoadForce Balance subject to $12.50 per tire additional!

Installer Survey Ratings

Results based on surveys from 353 Tire Rack customers. Ratings are on a scale of 0-5, higher is better.


Customer Comments
Reviewer's Overall Rating
0.5
  • 0 of 0 people found the following review helpful:
Initial Review:
May 21, 2017

in my opinion these guys provide an unsafe service and therefore should not be listed as a recommended installer. My tires were delivered without incident and we made an appointment with them to fit them. Upon picking up the car they advised that two of the tires were faulty and that we needed to contact Tirerack.com to organize replacements. It struck me as odd at the time that they didnt handle this but went ahead and did it. Tirerack.com shipped another pair to them and we took the car back to them to have the new tires fitted. After mounting the new tires (and charging usbagain) Automotive Performance Chassis sent the tires home with us and said "you need to return them to tirerack.com" which again I found unusual but went along with it. I then discovered that tirrack.com had sent UPS to pick up the faulty tires and APC redirected by them to my private house without a phone call to us where they arrived unannounced to pick up the tires. Thankfully we were there to provide them. Immediately after the return of the car with the two new tires mounted we noticed a vibration in the steering that had not been there before. We called Automotive Performance Chassis about it and they pointed to their service record suggesting that we had a bent rim and that was the culprit. So we kept driving for a couple of thousand miles. Yesterday I decided to take the car to get another wheel balance to a different place a local discount tire shop with good online reviews and the guy points to both front wheels and shows us that the two front tires were mounted inside out (inside of the tire mounted to the outside of the rim and the message on the side of the tire clearly stating this). I couldnt believe it - this means the car has been unsafe to drive because the tires were mounted backwards. I took photos of this and got the tires remounted (and agin me paying). Voila - vibration problem solved. Based on my experience I cannot recommend Automotive Performance Chassis mostly due to unsafe practices in my case but also poor customer service.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
October 29, 2016

I really like the service I received here. I pulled in and was met by name as I exited my car. They already knew what tires I had ordered. I then headed to their nicely furnished waiting area. They had wifi available so I could continue to work while waiting. My car took a little longer than normal due to the nature of my tires and them being careful with my wheels. After a bit I was informed that while doing my last tire they broke my TPS. But no problems they got a new one and programmed it. I was pleased with my experience and I will be coming back in the summer to get my summer tires put back on.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
June 18, 2015

The Best. Everything done perfectly with excellent results.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
May 11, 2015

Branden (sp) was outstanding. Took great care of my wheels treating them with care and precision. Not a scratch on very expensive 20 inch oem wheels. Took great care to align the car with customer focus and details. Left feeling like I was taken care of from all angles. They have my support and extremely solid recommendation. Joe S.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
November 19, 2014

Very informative on the work done.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
November 13, 2014

These people are the best tire installers in the area. Prior owner Mark has just sold the business to Jim an old very skilled employee. This business should be around for many years to come.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
July 01, 2014

Excellent in every imaginable way. Andrew really wants to make sure customers are taken care of. Thank you very much!!

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
May 26, 2014

First time I've used Performance Chassis and I will be back. Great service, honest diagnosis and repair of other issues I asked them to look at.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
May 09, 2014

Michelin Super Sports installed on my 911 these guys did a great job! Easy to make appointment nice wifi while waiting quick install. Also asked them to flush brakes. You will not be disappointed with this shop. Lou

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
March 17, 2014

Excellent service. Will definitely use again.

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Reviewer's Overall Rating
4.0
  • 0 of 0 people found the following review helpful:
Initial Review:
February 03, 2014

It took a bit longer than expected, but the wheels and tires look great and seem to run great.

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Reviewer's Overall Rating
4.0
  • 0 of 0 people found the following review helpful:
Initial Review:
December 29, 2013

Great installer to go to. I called and got an install appointment within a couple days. It took about 2hrs to do 4 tire mount/balance and alignment.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
June 20, 2013

This is the fourth time Ive used Performance Chassis. They were ready for me precisely at our agreed upon appointment time they had the capability for Nitrogen fill which we prefer on this automobile they were friendly efficient and had a comfortable waiting room. Highly recommended!

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
November 07, 2012

Excellent installer and currently working an issue with one of the new tires being out of round.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
October 19, 2012

Installer was excellent. I was treated very well and they let me hang around and watch the alignment and tire mounting/balance process and ask questions which is the best possible waiting room in my mind. They use state-of-the-art Hunter equipment including road force measurement on the balancing machine which the technician explained well. When re-mounting my wheels he wire-brushed my hubs AND my wheels applied anti-sieze to the hubs and used a torque wrench to tighten things down. Technician and proprietor were both very personable and easy to talk to. Excellent experience!

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
September 26, 2012

Great. Perfect job.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
September 19, 2012

They may not be the least expensive but I very impressed with the quality of service. They were very communicative and friendly as well as thorough. I would recommend this installer to anyone who wants a quality job done and who wants to be treated well.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
June 12, 2012

Excellent service. The guys at Performance Chassis really know what they are talking about. They use a proper torque wrench to install lug nuts-- not an air gun.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
April 30, 2012

Excellent service and good communication when tires arrived.

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Reviewer's Overall Rating
5.0
  • 0 of 0 people found the following review helpful:
Initial Review:
March 04, 2012

First class service every time.

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Note: Information and prices are subject to change.

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