Results based on surveys from 40 Tire Rack customers. Ratings are on a scale of 0-5, higher is better.
The installer experienced a reluctant lug nut on one wheel. Instead of forcing and potentially breaking it he slowly took it in and out several times while applying lubricants. An under hood inspection was performed for no additional charge. I went somewhat out of my way to try this independent shop and left with a professional impression.
Absolutely phenominal service. Checked safety systems without me asking and without charging for it. Will return for all maintenance services.
This was actually a pleasant automotive service experience; not the usual chain store tire trauma. The people are genuinely friendly and professional. While tires are a small part of what they do, I was treated like the most important customer they had. They did the installation promptly and reasonably. They checked other components and put distilled water in the battery. The shop sits on a beautiful country road in high end farm country. It's old, but clean and well organized. When you leave you are confident that the work has been done well. I would recommend them for any automotive work.
Ben does a great job!
Cost was fair for installation. Only problem, which I didnt notice until I returned home, was that they failed to put caps on the valve stems. So 2 metal caps that were on the old valve stems were apparently discarded and not replaced. Otherwise, the transaction was good.
This was the second time I've used Schaeffer's both times rating them a 10. Will use them for other auto service as well. Great people to work with.
These guys are real enthusiasts preparing racecars seems to be their passion. Very careful with my install including properly torquing down the bolts. Will use them again and recommend anyone in the area to do the same!
Ben Schaeffer was great to work with. He was swamped with work from the blizzard and from having a bout with strep throat but he was able to fit us in for a Saturday morning appointment. I think he felt sorry for me when he heard that my old tires were completely bald and unsafe. While we were there he checked over the brakes and took a quick look under the hood. He was nice to my small kids and warned them before he used the impact wrench on the lug nuts. He properly torqued each nut to 80ft/lbs. All in all I appreciate the accessibility of his small garage - meaning instead of the Mr. Tire in Mount Airy where they have a cushy waiting room but treat you like crap Schaeffers let us stand right there and watch (just stay out of the way). I recommend this shop to all Tire Rack consumers.
Did a great job!
Friendly knowledgeable and prompt. Would recommend to a friend.
Ben is the friendliest mechanic and does a great job!
Prompt friendly service. Would recomend to anyone for complete auto service!!!
Excellent service both both from Tire Rack and Ben Schaeffer!!
Note: Information and prices are subject to change.
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