If you need to return or exchange an item, please call 1-888-541-1777 (ext. 360, customer service) for a Return Authorization Number. We will accept returns within 30 days of delivery. Only unused product that has not been driven on is eligible for return.

Please follow the return check list to ensure that no shipping damage will occur.

Return for Refund

Credit amount will be calculated as follows:

TIRES: Credit less all freight charges incurred.

WHEELS: Credit less all freight charges incurred. Wheels cannot have had tires mounted; please test fit wheels prior to mounting tires.

WHEEL & TIRE PACKAGE: Credit less $60 labor charge for dismount and less all freight charges incurred.

SPECIAL ORDER ITEMS: Special order items are not returnable.

Orders shipped via Federal Express or UPS are charged freight both ways on refused shipments.

Credits will be issued to the credit card used on the order. If payment received was cash or check, we will refund by check to the billing address.

CANADIAN CUSTOMERS: If an item is damaged or missing from an order and/or an item is shipped incorrectly, duties and taxes will not be charged upon re-shipment. Call for a Return Authorization Number and more information on return shipments.

Canadian PST, duties and taxes will not be refunded on items returned for reasons other than those stated above.

Shipping and Damage Claims

If your shipment has arrived damaged, please contact Tire Rack Customer Service Department at 888-541-1777 ext. 360. We will report the damage to the shipper and schedule a reshipment. The merchandise must be completely repackaged in the original packing for return. The shipper will inspect and pick up the damaged merchandise and return it to Tire Rack.

Manufacturer's Warranties

Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer’s warranty. Other than applicable manufacturers’ warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

Return Check List

TIRES ONLY

• Call Customer Service at 888-541-1777 (ext.360) for a Return Authorization Number.
• Original strapping should be completely intact. (If not, ship tires individually. Do not tape together.)
• Each tire (even when strapped to another tire) should be clearly labeled with your return address and Tire Rack's address.
• Packing slip with Return Authorization Number should be taped securely on tire.

WHEELS ONLY

• Call Customer Service at 888-541-1777 (ext. 360) for a Return Authorization Number and packaging instructions.
• Review Packaging Instructions

TIRE AND WHEEL PACKAGES

• Call Customer Service at 888-541-1777 (ext. 360) for a Return Authorization Number and packaging instructions.
• Review Packaging Instructions

Your comments are important. Please tell us why you are returning the merchandise.