Tire Rack is searching for a detail-oriented Product Support Specialist I to join our growing team!
This role is vital to the customer experience, as it directly supports the availability and accuracy of product information across our systems. Responsibilities include tracking product availability, managing inventory data, and ensuring the timely and accurate flow of information between vendors, systems, and internal teams.
The ideal candidate will have strong data management skills, keen attention to detail, and the ability to build effective working relationships across departments.
If you're organized, proactive, and passionate about supporting operational excellence, this may be the position for you!
- Monitor and maintain business relationships with product suppliers
- Process and maintain purchase orders with suppliers
- Tracking and tracing of all assigned supplier product shipments
- Maintain product back-order reports: production update & ETA changes
- Research Sales and Customer Care requests regarding product status for customer orders
- Coordinates with all warehouses to troubleshoot and resolve delivery and or product issues
- Supports buying teams in problem solving and resolving product issues
- Perform other duties as assigned
- Basic data analysis skills and attention to detail
- Microsoft Excel
- Capable of managing multiple tasks efficiently
- Good organizational skills
- Reliable in meeting deadlines and following through on assigned responsibilities
- Ability to collaborate within a team
Benefits include paid vacation days and holidays, comprehensive health insurance, optional 401(k) plan, and employee wellness program.
This brief summary of benefits is a guideline only and is subject to change at any time. For complete details, please contact Human Resources.
Vacation Days and Holidays
You will accrue PTO on the last day of each month, for a total of sixteen (16) days per calendar year. Additional days are earned after four years of full-time service per the policy outlined in our employee handbook (maximum 26 days).
You will receive one (1) business day of regular pay for each holiday for which the company closes. The company currently closes for New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Insurance
You will be eligible for health insurance coverage on the first day following the completion of your first thirty (30) days of full-time employment.
Tire Rack also offers voluntary dental, vision, life and AD&D, and disability benefits, which you will be eligible to participate in after thirty (30) days of full-time employment.
401(k) Plan
You will also be eligible to participate in the company's 401(k) plan upon reaching age 21 and completing 1,000 hours of service within the 12-month time-period following your date of hire. Your entry date will be the first day of the month coinciding with or next following the date you satisfy both the age 21 and the hours-of-service eligibility requirements. The company will contribute $1.00 in your name for each $1.00 that you contribute to the Plan, up to a maximum of 6% of the employee's eligible compensation. The company's contribution fully vests after three years of full-time employment.
Employee Wellness Program
The employee wellness program's mission is to establish and maintain a workplace culture that supports the health and positive well-being of all company employees. You will have the opportunity to participate in many events and activities to help you achieve your personal well-being goals.
The core of the wellness program consists of periodic on-site biometric screenings, Employee Assistance Program, Take60 lunch and learn sessions, discounted gym memberships, and volunteer opportunities to give back. Access to program information is provided on our internal wellness website, private Facebook group, and wellness bulletin boards.
