Frequently Asked Questions
How can I purchase Gift Certificates from Tire Rack?
How does ordering from Tire Rack work?
Why did I receive only part of my order?
How do I check the credit status for returned merchandise?
Will I need to sign for my order when it is delivered?
What does it mean when an item is on backorder?
Does Tire Rack offer live chat?
What taxes and fees are collected by Tire Rack?
Do you accept payment from customers using non-U.S. PayPal accounts?
How can I get a copy of my invoice?
How can I track the status of my order/backorder?
Where can I find warranty information on merchandise I ordered?
What is your return policy?
What method of payment is preferred for an international order?
How do I initiate a road hazard claim?
What do I do if I have received incorrect/damaged merchandise or I have not received my order at all?
When will my credit card be charged?
Is Tire Rack's website secure?
What payment options does Tire Rack offer?
Will my order be checked for accuracy?

SERVICE WITH A SMILE

Need help choosing the right products for your vehicle? Our team of highly trained experts has
the knowledge and passion to help. Just pick up the phone and give us a ring.

Or let's chat via email. We love solving problems and lending a hand (or an ear).



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