Frequently Asked Questions
How can I purchase Gift Certificates from Tire Rack?
How does ordering from Tire Rack work?
Why did I receive only part of my order?
How do I check the credit status for returned merchandise?
Will I need to sign for my order when it is delivered?
What does it mean when an item is on backorder?
How can I get a copy of my invoice?
Do you accept payment from customers using non-U.S. PayPal accounts?
What taxes and fees are collected by Tire Rack?
Does Tire Rack offer live chat?
Where can I find warranty information on merchandise I ordered?
How can I track the status of my order/backorder?
How do I initiate a road hazard claim?
What is your return policy?
What method of payment is preferred for an international order?
What do I do if I have received incorrect/damaged merchandise or I have not received my order at all?
When will my credit card be charged?
Is Tire Rack's website secure?
What payment options does Tire Rack offer?
Will my order be checked for accuracy?


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