Frequently Asked Questions

How can I tell if my tires are directional and properly mounted/rotated?

Directional tires will have a rotation arrow branded on the tire's sidewall. The arrow indicates the direction in which the tire should turn.

Unless they are dismounted and remounted on their wheels to accommodate use on the other side of the vehicle, directional tires are to be used on one side of the vehicle and are intended to be rotated from the front axle to the rear axle. If different tire sizes are used on the front vs. rear axle, the tires become location-specific and prohibit tire rotation unless remounted.

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How do you know what tire fits my vehicle?

Original Equipment tire sizes shown in search results for particular vehicles are determined based on the best information currently available to us from vehicle manufacturers and from manual inspection of new vehicles as they are released. Many vehicles have optional trim levels/packages that include different tire sizes. This "Additional Model Info" is listed for you to choose from in search results as well.

Since variations based on options or vehicle manufacturer changes may determine the Original Equipment tire size on your vehicle, always verify the size you are purchasing matches the tire size for your vehicle (usually found in the door jamb, glove box lid or gas cap door) or in the Owner's Manual.

If you are unsure what size is installed on your vehicle, please confirm the size as listed on the tire sidewall before placing your order.

The Optional Tire Sizes featuring different rim diameters we list for many vehicles are based on over 30 years of experience we have with plus size wheel and tire combinations. However, it is important to note that these optional tire sizes are based on vehicle specific wheel sizes/offsets offered by Tire Rack.

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What does speed rating mean and what is correct for my vehicle?

In Germany, some highways do not have speed limits and high speed driving is permitted. Speed ratings were established to match the speed capability of tires with the top speed capability of the vehicles to which they are applied. For example, an R-speed rated tire is designed for maximum speeds of 106 mph. Detailed information can be found in our tech article: How to Read Speed Rating, Load Index & Service Descriptions

When searching by vehicle, you can select the rating(s) based on your vehicle and intended use. When you choose "recommended" you will see the speed rating(s) appropriate for your vehicle. Numbers in parentheses indicate quantity of tires available and do not include winter or competition tire counts that are below your vehicle's recommended speed rating.

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Can I mount non-run-flat tires on my stock wheels even if my vehicle came with run-flat tires as Original Equipment?

Yes. But keep in mind that many times when a vehicle is equipped with run-flat tires from the factory, a spare tire is not included. Some drivers opt to carry a full-size spare or a space saver spare tire. Another option is to carry a product like the Continental ContiComfortKit for temporary mobility in the event a tire is punctured.

Also note that when you first change from a run-flat to a non-run-flat tire, the installer will need run-flat capable equipment to remove the original tire. Many of our Recommended Installers have this equipment.

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How is the tire warranty rating determined?

Tire Rack's Tire Warranty Rating is an overall rating given to tire warranties after subjectively evaluating their value for the consumer. Warranties are rated on a scale of 0-5 with 5 being the highest. This rating combines all of the aspects of each tire's warranty where applicable, including: mileage/treadlife, materials and workmanship, balance and uniformity, replacement tire cost, warranty duration and any special manufacturer's warranties that apply. See official manufacturers' warranty brochures for specific details.

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What is the correct load rating for my vehicle?

The load range (or load index) on a tire's sidewall helps identify its strength and ability to contain air pressure. Load ranges are identified in ascending alphabetical order for light truck/SUV tires (the further along the letter is in the alphabet, the stronger the tire and the greater amount of air pressure it can withstand and load it can carry). Read more in our tech article: How to Read Speed Rating, Load Index & Service Descriptions

When searching by vehicle, load ranges are shown in ascending alphabetical order. When you choose "recommended" you will see the load range(s) appropriate for your vehicle.

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When are winter / snow tires no longer appropriate for the next season?

Check your tires' tread depths. When a winter / snow tire has worn to about 6/32", it's ability to provide beneficial snow traction will start to diminish. While still legal at 2/32", a winter / snow tire has worn well past the depth where it provides beneficial snow traction. Also read: Tread Depth – Why Too Little is Never Enough

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Why can't I use only two winter tires?

If you were to put winter tires on only the front or rear of your vehicle, you would create a vehicle with a split personality.

Leading automobile manufacturers such as BMW, Mercedes-Benz, Honda, Nissan and Toyota recommend in their owner's manuals that you install four winter tires for winter driving. By installing four winter tires, you maintain the most balanced and controlled handling possible in all winter driving conditions. It is imperative to keep the same level of traction at all four corners of the car; otherwise, the full benefits of ABS or traction control systems will be lost.

We tested mixed vs. matched tires on vehicles in the winter. Here are the results.

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Why can't I use run-flat tires without a Tire Pressure Monitoring System (TPMS)?

Because run-flat tires are so good at masking the traditional loss-of-air symptoms that accompany a flat tire, they require a tire pressure monitoring system to alert the driver that they have lost air pressure. Without such a system, the driver (even an experienced driver) may not notice underinflation and may inadvertently cause additional tire damage by failing to inflate or repair the tire at the first opportunity.

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What is the proper air pressure for my tires?

Proper tire air pressure is determined by the vehicle manufacturers and is set to best fine-tune a tire's capabilities to their specific vehicle make and model. The vehicle manufacturer's pressure recommendation can be found on the vehicle's tire information placard label, as well as in the vehicle owner's manual.

Read more in our tech article: Checking Tire Inflation Pressure

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Where do I find the tire identification numbers? What do they mean?

Refer to this drawing to see the various markings on a tire's sidewall. The tire identification number is shown middle left in the illustration and is essentially the tire's serial number. It is required when registering tires with manufacturers and is used for safety standard certification and in case of a recall. Read more in our tech article: Tire Identification Numbers

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I don't know my tire size. What should I do?

Use Shop for Tires by Vehicle.

Only tires specifically for the vehicle selected will be shown in search results. From there you can select an Original Equipment replacement or a performance upgrade per the results shown. You can refine your search by selecting certain criteria from various categories. For example, if you prefer a certain brand or require a specific performance category, only those search results will be shown. From there you can read complete product descriptions, test results, tire reviews, tire specs and warranty information.

Or, use our Tire Decision Guide.

Select your vehicle, answer a few questions about your driving style and the conditions in which you drive. We'll lead you to tire performance categories that are right for you.

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How do you know what wheel fits my vehicle?

We know a vehicle's critical component measurements inside and out. We use sophisticated electronic tools that allow our fitment engineers to create extremely accurate drawings of these parts. We do the same for the wheels that we offer and then use Computer Aided Design (CAD) programs to match the wheels to the vehicles. Using these electronic tools we verify numerous different critical areas before a wheel can be listed for a vehicle.

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What is the purpose of centering rings? Are they required?

Some wheels are designed to fit multiple vehicle models and will use a centering ring system to reduce the bore size to match the hubs of different vehicles. These rings help to keep the wheel precisely centered on the vehicle hub as the lug hardware is torqued down. The clamping force of the lug hardware in the lug seats is what mechanically centers and secures the wheel in place on the hub.

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Can I reuse my Original Equipment (O.E.) TPMS sensors instead of buying new sensors when I purchase new wheels?

A vehicle's O.E. sensors can be reused with new wheels. A qualified installer will need to remove the sensors from the previous wheels and install them on the new.

The following parts will need to be replaced by your installer when reusing O.E. sensors:

Rubber grommet seal
Aluminum valve nut
Aluminum or plastic TPMS-compatible valve cap with an internal O-ring seal
Nickel-plated valve core
Various valve washers or rings where required depending on the application

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What are lug centric wheels?

Many wheels are lug centric and do not require the use of a centering ring. They are typically found on truck and SUV fitments. On these applications, the center bore of the wheel is larger than the vehicle hub diameter to allow for various hub/axle configurations that may have been an option from the factory. These wheels need to be installed with the wheel/tire assembly off the ground when the lug hardware is torqued. This allows the lugs to properly center the wheel and secure it on the mounting surface of the hub.

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What happens if I don't buy Tire Pressure Monitoring System (TPMS) sensors when I buy new wheels?

It depends on the vehicle. If a sensor is not installed or the system is not functioning properly, most vehicle's TPMS warning lights will flash at start-up then stay illuminated until the TPMS problem is resolved and sensors are installed on the vehicle and registered to it.

The 2005+ Corvette, on the other hand, will cut engine horsepower (depending on the specific model) and not allow certain performance-oriented vehicle control settings to be accessed whenever the TPMS system is not functioning for any reason.

Check with your vehicle owner's manual for information regarding your vehicle.

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What does offset mean? How does it relate to backspacing?

The offset of a wheel is the distance from its hub mounting surface to the centerline of the wheel. The offset can be one of three types (measured in millimeters). Backspacing, similar to offset, is the distance from the hub mounting surface to the inside lip of the wheel (measured in inches). Find more information in our tech center: Offset

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What should I do if my wheel covers do not fit my wheels?

First ensure that you have followed the wheel cover installation instructions outlined here.

If after following these instructions you cannot properly install your wheel covers, please call customer service at 888-541-1777, ext. 360. They will provide you with a return authorization number and answer any additional questions you may have regarding the product return/exchange procedure.

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Why do I need to re-torque the lug hardware on new wheels?

It's very important to go back and re-torque your lug hardware after the first 50-100 miles of driving on your new wheels. The lug seats of the new wheels will slightly compress and loosen up under the lug hardware as you begin to drive on them. Once this initial breaking in period is over and you re-torque the wheels, it should not be required again until you remove the wheels for rotation or service. Failure to re-torque the lug hardware can allow the lugs to loosen up causing serious vibrations, and in many cases, damage to the wheels, lug hardware, and the vehicle.

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Why don't you have wheels listed for my vehicle?

Proper size is more than a round wheel of an exact diameter. To properly fit a vehicle a wheel must have the proper bolt pattern, centerbore, offset, width and load capacity to match the measurements we've taken from the vehicle itself. If a wheel's measurements and specs aren't correct for a vehicle, it will not be listed in search results.

Sometimes, if a vehicle is brand new or is an exotic brand, we won't have immediate access to it for measuring purposes. Wheels won't be listed as a match until we can get the necessary measurements.

We set stringent guidelines for the wheels we offer so that you can be sure you are getting the right fit.

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Can I use my O.E. hardware when I buy new wheels?

If your new alloy wheels arrive packaged with brand new hardware, it's critical that you use only the new hardware we provided with the wheels! Do not use your vehicle's original lug nuts or bolts unless your invoice has a note instructing you to re-use your original hardware.

Keep a set of your original lug nuts or bolts in your glove box or trunk in case you need them to mount your spare wheel and tire in an emergency! The same is true for any adapter sockets, locking lug keys, or extenders we send with your new wheels.

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What is the proper torque for wheel installation?

Proper installation requires that the wheel lug torque be set to the recommended specification for your vehicle. These torque specifications can be found in your vehicle's owner's manual, shop repair manual or obtained from your vehicle dealer.

Since the thickness of an alloy wheel can differ from Original Equipment wheels, also verify that the lug nuts or bolts will engage the threads. Refer to the chart here to determine the number of turns or the depth of engagement typical for your stud or bolt size.

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How do I select wheels for my vehicle?

Use Shop by Vehicle.

Once you select your vehicle's make, model and year you will be able to see wheels specifically for your vehicle and to try different wheels on it in The Wheel Rack®.

Search results include a variety of finishes, including chrome wheels (where applicable), accurately-depicted sizes (including fitments with front/rear options and Plus Sizing options) and current pricing (including wheels on closeout or special). Links to view wheel images in detail at a larger screen size are also available.

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Why can't I view wheels on my vehicle?

Though we try to bring as many vehicles into our studio as possible, there are some make/model/year combinations that aren't available to us (ever or temporarily) to photograph for our website.

When this is the case, it may be confusing since we take you directly to wheel search results without the option to see the wheels on the vehicle (and without any explanation). We know that's frustrating. Bear with us as we work toward an update that adds a message stating the functionality isn't available for that vehicle at that particular time and also work through the archives to add images as we can.

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What are some of the other causes of rotor warp?

Installing new brake pads with used, unturned, or worn rotors can also cause warping due to the uneven overheating. Most used rotors will have irregular, grooved wear patterns on the surfaces. Mating this with the flat surface, a new brake pad will generate heat and friction only on the raised areas of the brake rotor causing those sections to heat faster than the recessed areas not touching the pads. Any brake pad transfer film from the previous set of pads can also affect the new pad's ability to bed-in properly. The residue on the rotor can quickly lead to hot spots on the surface that can result in noise, vibration, dust, and warping problems.

Sticking calipers or other components can also lead to overheating rotors and excessive wear of the brake pads.

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What are glazed pads?

When brake pad compounds are overheated, the components crystallize on the surface as the resins and binders begin to melt and break down. This crystallized surface has a lower friction coefficient that simply means it cannot grab the surface of the rotor with the same amount of force as the undamaged pad. The term glazed is used because the pad surface will look smooth, shiny, and metallic like a glazed ceramic tile. Once a pad has been glazed, it cannot be repaired and it needs to be replaced. Glazing is caused by overheating the brakes beyond the operating temperature designed for the pad and/or failure to follow the bed-in procedure for the pads. This type of damage is not a defect in the pad and is not covered under the manufacturer warranty.

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What is brake pad bedding-in and why do I need to do it with new pads?

All brake pads must be bedded-in with the rotor surface they are mated with. The bedding-in process involves a gradual buildup of heat in the rotors and pad compound. When properly done, the bed-in will distribute a thin layer of the brake pad compound, called transfer film, onto the rotor surface. This transfer film forms a protective coating on the rotor surface where it comes into contact with the brake pads. As it heats up, the film becomes sticky and allows the pad and rotor to generate the friction and grip required to stop the vehicle without creating hot spots on the rotor surface. The bed-in process normally takes about 300-400 miles of normal driving to complete.

Pad Bed-In Procedures

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How can I tell if my rotors are warped or if it's something else?

Brake rotors don't warp unless overheated. It's very common to misdiagnose brake problems and attribute them to a warped brake rotor. Warping is caused by excessive heating of the brake rotor and the resulting distortion of the cast iron.

The main symptom of warped rotors is a pulsation felt in the pedal when brakes are applied. If the vibration is felt in the steering wheel or in the dash of the vehicle, it's more likely a completely different problem: brake judder. A simple run-out measurement will confirm the diagnosis.

The only way to confirm a rotor is warped is to measure run-out with a dial indicator gauge. Most shops are equipped with this measuring tool and can check the bare rotor run-outs on the vehicle. If your installer says a rotor is warped, be sure to ask them for the run-out numbers on the rotor as well as the run-out numbers on the hub under the rotor. The new rotor should also be checked for excessive run-out using a dial indicator gauge once it is mounted and before the caliper and pads are installed. If a rotor has excessive run-out of over .004" (.10mm) it should be replaced.

All brake rotor manufacturers will require run-out numbers when processing a warranty claim.

Brake rotors are checked at the factory for machining flaws and excessive run-out before they are packaged and shipped. It is rare for a new rotor to have excessive run-out right out of the box.

If your new rotor does have excessive run-out, please contact our customer service department at 888-541-1777, ext. 360, for a replacement. Do not install or drive using the rotor! Rotor manufacturers will not warranty a used rotor for excessive run-out.

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Why are my new brake pads producing noise and dust?

New brake pads may often produce some initial noise and dusting which will diminish as the transfer film is built up on the bare rotor surface. This is normal for most brake pads and it will go away as the surfaces properly bed-in. Following the bed-in procedures provided by the manufacturer will assure a smooth, even layer of transfer film on the rotor. This helps to minimize brake judder and the possibility of warping the rotors due to uneven heating.

Pad Bed-In Procedures

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What are brake pad bed-in procedures?

Bedding-in new pads and rotors should be done carefully and slowly. Rapid heat buildup in the brake system can lead to warped rotors and or glazed brake pads. Most brake pad compounds will take up to 300-400 miles to fully develop an even transfer film on the rotors. The specific bed-in procedure varies depending on the compound type. These bed-in procedures are typically found printed on the brake pad package itself or in the instruction sheet enclosed with the pads.

The recommended bed-in procedures vary for each manufacturer and can be found here: Pad Bed-In Procedures

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Can brake dust damage my wheels and vehicle paint?

The dust produced by brake systems is highly corrosive. If left on the surface of the wheels or on other painted parts of the vehicle long enough, it will begin to etch and erode the paint and other protective coatings. Regular washing and waxing of the wheels will help eliminate brake dust buildup and the resulting damage.

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What causes brake fade?

Brake fade occurs when the brake pads are operated in excess of their normal operating temperature. Overheated pad compounds melt and break down, releasing gases that build up between the pad and rotor contact surfaces. This gas layer between the pad and rotor can keep the pad and rotor from making contact and generating friction. It's very much like a tire hydroplaning in standing water or a puck floating over the surface of an air hockey table. When this occurs the trapped gases under the pad literally cause it to float over the surface of the rotor without making physical contact. If the pad can't contact the rotor surface, it can't generate friction and it can't slow down the spinning rotor. The result is a soft feeling brake pedal that will often go all the way to the floor without stopping the vehicle! This can occur very quickly and without warning especially when the brake pads are new and not completely bedded-in.

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What happens if I don't properly bed-in my pads?

Using new brake pads without bedding them in can lead to excessive dust, vibration, noise, and potential brake failure! Heavy braking during the first few hundred miles of the pad's life can overheat and glaze the pad surface. It can also overheat and warp the rotors.

Pad Bed-In Procedures

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Can I install new brake pads with my old brake rotors?

As long as the old rotors have been turned or resurfaced to even out the mating surface and remove any old pad transfer film, there should be no major issues reusing your old rotors. Make sure your installer has confirmed the turned rotors are still within the recommended wear limit as stamped on the rotor. Please keep in mind that resurfacing and/or turning a rotor on a brake lathe removes metal and therefore mass from the rotor. It will not be as effective at absorbing and dissipating heat as a new, full thickness brake rotor. It will therefore not be quite as effective as a heat sink or last as long as a new, full thickness rotor.

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Why are my brakes wearing unevenly?

It's not uncommon for the front brake pads and rotors to wear out faster than the rears. This is because the front brakes do most of the work stopping the vehicle. As the brakes are applied, the weight distribution of the vehicle shifts foreword on the suspension putting more strain on the front brakes. This is why on most vehicles the front brakes are larger than the rears. It's also why most front brakes wear out about twice as fast as the rears. This is normal.

Worn out springs, shocks, or struts can allow the vehicle weight distribution to shift faster and more dramatically, overloading the front brakes. This can result in premature front brake wear.

Sticking caliper pistons, caliper slides, or a damaged parking brake can also cause premature brake wear. When this happens, the caliper cannot retract the pad properly when you let off the brakes and it remains in contact with the rotor. In situations like this, it's typical for the inboard pads next to the caliper piston to wear out very quickly while the outer pad is hardly worn at all. This will generate excessive dust, noise, and heat. It will also wear out the inner surface of the rotor quickly. The tell-tale sign is one wheel with excessive, heavy dusting and noise.

This is not a defect in the pad or the rotor; it's a failure of the caliper and or the related components such as the piston, slides, or the parking brake assembly.

Keep in mind: the pads don't move by themselves! The caliper is what forces the pads into the rotor surface and if the caliper sticks, it can't retract the pads properly which causes excessive pad wear.

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What causes brake dust?

Brake pad compounds are produced by compressing multiple components utilizing high pressures and heat to form the pad shape. These components can include carbon, steel wool, copper fibers, aramid (Kevlar) fibers, along with ceramic and/or petroleum hydrocarbon adhesives/binders.

As the pads get hot, the heat and friction cause the metallic particles in the dust to statically charge as they are worn off the pad surface and that's what makes them stick to the surface of the wheels and other parts of the vehicle. The petroleum hydrocarbon binders also break down releasing an oily, greasy film that clings to the wheels and other components of the car. This is typically more noticeable on the front wheels since the front brakes normally do a higher percentage of the work compared to the rear.

The brake rotors are produced from cast iron. As they wear down, the iron particles wearing off of the rotor and drum surfaces also tend to statically charge and stick on surfaces. In extreme conditions, the hot iron particles can imbed and fuse in the clear coat surface of the wheels. When exposed to moisture, these iron particles will oxidize and the result is rust stains on the wheel surface.

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Is there such a thing as a dust-free brake pad?

All brake pads are going to release some amount of particles and dust. The amount and color of the particles and dust will vary depending on the pad compound but in general, the more aggressive the compound is, the more dust and noise it will generate. Many ceramic compound pads release a lighter color dust that does not show up as easily on the surface of your wheels. The trade off is often a pad with a lower friction coefficient so it's important to keep in mind you will be giving up some of the initial bite and grip when using a ceramic pad over a more aggressive compound pad.

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Can I install new brake rotors with my old brake pads?

It's never a good idea to install new brake rotors with used brake pads. As brake pads bed-in and wear down, the surface will become uneven and irregular. This is normal with all pads, but it does mean you should never install new rotors with used brake pads. The irregular surface of the used pads will not mate well with the smooth surface of your new brake rotors. This will cause problems with noise, dusting, and rapid overheating of the brake rotors.

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What other issues can affect brake rotor run-out?

Excessive run-out of the hub could indicate worn wheel bearings that need to be replaced or debris trapped between the rotor and the hub surface. Both of these can cause excessive run-out and pulsations in the brake pedal. Once the hub and bearings are checked, the new rotor should also be checked for excessive run-out using a dial indicator gauge. This should be done before the caliper and pads are installed. If a rotor has excessive run-out of over .004" (.10mm) it should be replaced.

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What causes brake rotors to overheat and warp?

Overheating brake pads beyond their designed temperature range releases large amounts of gas and uneven, sticky deposits of melted binders/fillers that coat the rotor surface. Every time the brake system heats up, those uneven deposits will grip the pad more aggressively than the areas without the deposits. The brake pad will slip over the non-coated areas because it can't grip as well on those bare areas. These heavy concentrations of compound material are called hot spots because they cause uneven overheating on the rotor surface. This can actually alter the molecular structure of the cast iron rotors forming hard spots. Severe overheating forms a compound within the cast iron structure called cementite which is harder and more abrasive than the surrounding iron. It's also not as effective as a heat sink as the surrounding cast iron. The compound cannot wear down these hard spots and the result is more heat building up in those areas and a thumping you can feel whenever you apply the brakes. Continued use of the rotors will expand these areas of cementite and uneven heat distribution. Eventually this will distort and warp the rotor. Once cementite forms in the rotor, it cannot be removed. The rotor needs to be replaced.

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What is brake judder?

New brake pads need a smooth, clean surface to lay down an even transfer film. Residue from the previous pad compound on the surface or an uneven transfer film from overheating the new pads will cause the pads to grip-slip-grip-slip as they pass over the rotor surface under pressure. The resulting vibrations and noise telegraph and amplify as they pass through the suspension and steering components of the vehicle. This vibration and noise is known as brake judder or brake shimmy. This is often misdiagnosed as a warped rotor. If caught early enough, this can be fixed by cleaning the rotor surfaces with 200 grit garnet paper followed by spray brake cleaner to remove any compound buildup on the rotors. Then the pads should be re-bedded following the manufacturer's instructions. Normally this will eliminate the judder and noise issues.

Pad Bed-In Procedures

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What's the difference between a standard adjustable and an externally adjustable damper?

Standard adjustable dampers require one or both ends of the damper to be detached from the suspension before the valves can be adjusted. Externally adjustable dampers do not need to be removed from the vehicle for valve adjustment. They have valve adjustment knobs or buttons on the end of the damper rod or body where they can be reached and adjusted while they are still on the vehicle.

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What are adjustable dampers?

Adjustable dampers have internal valves that can be adjusted to increase or decrease the rebound or compression rate. As damper valves begin to wear, they can be adjusted to bring them back to the same firmness they had when they were new. This procedure can be performed multiple times thus extending the useful lifespan of the damper far beyond that of a standard damper. These also have additional advantages for those customers involved in motorsports. They allow fine-tuning of the suspension for track use and the ability to soften it back up for daily driver use.

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How much will lowering springs actually lower my vehicle?

Most manufacturers list an average lowering amount. You can expect lowering amounts somewhere within that listed range but keep in mind it's an average, not an exact amount. Many variables can affect the overall ride height. These include weight distribution in the vehicle, optional, O.E. suspension packages or other accessories can affect the overall ride height. For example, if your vehicle has a sport package or other optional suspension from the factory, it may not lower as much as a base model vehicle. Having a full or empty fuel tank can vary the starting ride height depending on where the tank is on the vehicle. That's why it's critical to measure the vehicle before and after the installation of any suspension component. You have to establish baseline measurements on each corner to accurately determine how much the ride height has changed.

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What is the difference between a shock and a strut?

Shocks and struts are both dampers. They dampen the movement of the vehicle springs. Shocks perform only that dampening function. Struts differ in that they not only dampen the spring movement but also take the place of one or more suspension components. Some struts serve as the pivot point for the front steering mechanism, the mount for the hub/brake assembly and the mounting points for brake lines and anti-roll bars. Because of their multiple roles and the way they are mounted within the suspension, struts are also designed to handle side loads and horizontal friction forces.

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Why doesn't my suspension kit look like the photo shown online?

Aftermarket anti-roll bar kits typically utilize larger diameter bars that require larger I.D. bushings. In most kits, new bushings will be included with the kits that are designed to be mounted in the O.E. mounting brackets. Typically the aftermarket bars are designed to be mounted using the O.E. end links if the vehicle has them. Replacement end links will only be included if a different design is required for the new anti-roll bar. Not all vehicle fitments require the use of end links.

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When should I have my vehicle alignment checked/adjusted?

The alignment should be checked and adjusted anytime suspension components or the tires/wheels are replaced, upgraded, or otherwise altered. Even something as common as running over a pothole can damage the suspension components and knock the suspension out of alignment.

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How do I know if my vehicle needs new shocks or struts?

Shocks and struts dampen the movement of your vehicle's springs. They minimize excessive movement as the vehicle moves over uneven pavement and help keep the tires in contact with the road. The internal valves and seals wear out and most dampers should be inspected and/or replaced after approximately 70,000 miles of normal use. Symptoms of worn shocks and struts include:

Excessive bouncing or sliding sideways on rough, winding roads
Vague or loose steering response after driving over a bump
Front end diving when braking
Rear end squatting when accelerating
Excessive body sway or a rolling feeling when turning
Bottoming out (thumping) when driving over bumps
Leaking oil on the shock or strut body
Worn or cracked mounting bushings
Pitted piston rods
Excessive wear of the front brakes
Abnormal tire wear including cupping on the inner shoulders

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How do I measure my vehicle's ride height?

Using a tape measure, start at the center point of the wheel and measure up to the very top of the fender arch opening. Record your results for all four corners of the vehicle. These are your baseline measurements. You will likely find slight differences in ride height from side to side on the vehicle. That's normal on most vehicles. Make sure the vehicle loading is as close as possible when making any before and after measurements. Remember, the springs support the vehicle body and as you add or remove weight (passengers, fuel, cargo, or accessories) the ride height will change slightly.

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Why don't the part numbers printed on the springs match the kit number on the box label and my invoice?

Spring manufacturers mix and match front and rear springs to come up with the best combination for different vehicle applications. This means the actual part numbers on the springs may not always match the kit part number. This is very common. The same kit may also work on multiple vehicle applications and your exact vehicle many not be the one listed on the box label. When in doubt, please check the enclosed bill of materials that came with the spring kit or contact customer service at 888-981-3953, to confirm the part numbers on the individual components to ensure you have the correct parts.

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What is alignment?

Alignment is the precise adjustment of the vehicle wheels and suspension components at specific angles. These angles are set to the vehicle manufacturer's specifications. The angles are calculated to keep the vehicle traveling straight without pulling to one side or the other. They are also calculated to minimize tire wear and maximize vehicle stability at higher speeds.

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Does it matter which way the springs are installed?

Yes. The springs should always be installed with the part numbers and manufacturer's logos right side up (so they can be read when installed). Most are marked front/rear. Eibach spring part numbers end in 001 for the fronts and 002 for the rears. H&R springs have VA marked on the front and HA marked on the rears. Other brands are typically marked front and rear. The ends of the spring coil should be indexed correctly in the corresponding notches in the spring perch. Failure to match the coil ends with the notches can affect the ride height as the spring will not fully seat on the perch.

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How can I confirm if my purchase qualified for a promotion?

Each manufacturer establishes eligibility differently. Individual promotions' terms and conditions specifically outline the products that qualify. Please refer to Tire Rebates & Special Offers. If the promotion you are looking for is no longer listed, contact customer service at 888-981-3953, for eligibility requirements.

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How can I check on the status of my rebate or gift with purchase?

Check the terms and conditions on the redemption form for directions on how to check the status of your rebate or gift with purchase. Each offer is handled differently based on the manufacturer's specifications.

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The product I selected is on backorder, will I still qualify for the promotion?

Most often only in-stock merchandise is eligible and the product must be ordered and shipped within the qualifying promotion dates. Some exceptions apply. Please contact Tire Rack's customer service department by calling 888-981-3953, if you have questions about a specific product and promotion.

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Will a rebate amount be applied as a discount on my purchase?

No. A mail-in rebate does not affect the amount of your current order and the advertised rebate applicable to the products you purchased will be sent to you as described in the promotion's terms and conditions.

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How long does it take to receive my Reward Card or other gift with purchase?

Every manufacturer has different time frames stated in their terms and conditions. Typically between 4-6 weeks is the norm, but some manufacturers state that it could take up to 12 weeks for delivery.

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I live in Canada. Will I qualify for a promotion or special offer?

Please check the terms and conditions of the specific promotion you're inquiring about for details. Most manufacturers, though, state that the offer is valid only in the 50 United States and the District of Columbia (including APO/FPO addresses).

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Will the promotion information be sent with my order?

No. We send the redemption form and a copy of your invoice directly to your billing address via USPS approximately 1-2 weeks from purchase date. If you do not receive your redemption form by mail within two weeks of shipment, please contact Tire Rack's customer service department by calling 888-981-3953.

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How do I get my rebate or gift with purchase?

If you qualified for a manufacturer's special offer, their terms and conditions explain the redemption process. Typically, Tire Rack will mail a redemption form and a copy of your invoice to your billing address within 1-2 weeks from purchase. Most promotions require you to complete this form and submit it, along with your invoice (website order placed page and order/shipment confirmation emails not accepted). An invoice will also be shipped with your order.

If you do not receive your paperwork by mail within two weeks of shipment or have additional questions regarding the redemption process, please contact Tire Rack's customer service department by calling 888-981-3953.

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Why is the redemption form not with my purchase?

Many of our customers ship their order to an alternate address or to a Recommended Installer's location. The promotion information is mailed directly to the billing address to ensure it is received.

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How can I purchase Gift Certificates from Tire Rack?

Gift certificates can be purchased as paper certificates sent via postal mail or as electronic certificates sent via email. Select the option you prefer here or call 888-541-1777 to speak to one of our sales specialists.

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How does ordering from Tire Rack work?

It all starts by selecting your vehicle. Once you select your vehicle's make, model and year you will be able to choose a product category in the Upgrade Garage. You'll see links to move from category to category in the bar near the top of the page.

Most of our customers are within one to two business days of our Colorado, Connecticut, Delaware, Georgia, Indiana, Louisiana, Minnesota or Nevada distribution centers for timely, cost-effective delivery of purchases. Freight options and shipping charges can be seen after you've added an item to your cart and entered your ZIP Code when prompted. To see shipping costs before you add any items to your cart, use the "Shipping Quote" option in search results.

We've got installation covered, as well. Our network of independent Recommended Installers are ready to help. You can select one near you when you search by ZIP Code.

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Why did I receive only part of my order?

Some items in your order may have been shipped from different distribution centers or shipped in separate boxes. While all packages leave individual distribution centers at the same time, they are seen as separate in the shipper's system and may be delivered at different times.

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How do I check the credit status for returned merchandise?

If you gave your email address when you placed your order, you will receive an email confirmation once your credit has been processed. You can also track your order online or call customer service at 888-981-3953 to learn when a credit has been posted to your account. You will need your order number and billing ZIP Code when tracking online.

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Will I need to sign for my order when it is delivered?

In most cases delivery is at the discretion of the carrier and signature is not required, although there are some types of addresses that will require a signature.

If you would like to ensure your item is left without a signature, please contact the carrier and request that they leave the item without a signature. They will normally ask that you sign an agreement in advance taking responsibility for the item.

Please also remember that our 5,000 independent Recommended Installers will also accept delivery of the shipment as part of the installation service.

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What does it mean when an item is on backorder?

Items shown with an inventory status of "Back Order" are on order from the manufacturer and an approximate in-stock date has not yet been determined. If you select an item with "Back Order" status, we will contact you when more information is available (no more than once per month). Our online order tracking feature will include updates to the estimated in-stock date.

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How can I get a copy of my invoice?

Once your order has been shipped, an invoice will be included with your order. If you need a reprinted copy of the invoice, please email customer service or call at 888-981-3953.

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Do you accept payment from customers using non-U.S. PayPal accounts?

Unfortunately, PayPal is unable to offer us the proper security protection for international orders. While we know you prefer to be able to use your PayPal account online, we can help you complete your order using a different method of payment over the phone when you contact one of our sales specialists.

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What taxes and fees are collected by Tire Rack?

Where applicable in the United States, sales tax, federal excise tax and state waste tire fund fees are collected by Tire Rack.

On Canadian orders, taxes and duties are collected on behalf of the applicable Canadian government agencies. No additional taxes, duties, or fees will be collected by UPS Canada upon delivery.

A detailed listing of all taxes and fees are shown in the shopping cart prior to completing an order.

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Does Tire Rack offer live chat?

Yes!

Live chat is available Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 4 p.m. (Eastern). To ensure that we can quickly respond to chat requests, we may temporarily remove the option if the number of chats requested exceeds the number of available sales specialists.

Alternate contact information is available here.

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Where can I find warranty information on merchandise I ordered?

Detailed tire warranty information complete with downloadable PDF of warranty brochure (where available) is found on every tire's detail page. Begin here. Customer service can also provide warranty information by calling 888-981-3953.

Warranty information for all other products is available by calling customer service at 888-981-3953.

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How can I track the status of my order/backorder?

You can track your order online or call customer service at 888-981-3953. You will need your order number and billing ZIP Code when tracking online.

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How do I initiate a road hazard claim?

If you have a tire that has been damaged due to a road hazard as defined here, you must first go to a tire service facility to have your tire examined. If the tire cannot be repaired, the service facility will need to call the Program Administrator toll-free at 866-237-0574 to file a report. Should you need assistance locating a tire service facility, contact the Program Administrator.

Additional steps are outlined in Tire Road Hazard Program Owner's Obligations.

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What method of payment is preferred for an international order?

Payment via wire transfer is preferred.

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What is your return policy?

All returns are subject to inspection by a Tire Rack returns specialist and are accepted within 30 days of delivery. Only unused product that has not been driven on and is not damaged is eligible for return.

Orders that are picked up at one of our distribution centers are only eligible for immediate return or exchange on the same day they are picked up. After that time, orders must be reviewed by a returns specialist before an exchange or credit is provided. Allow 2-3 business days to process the credit. Please call 888-981-3953 to make arrangements.

Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer's warranty.

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What do I do if I have received incorrect/damaged merchandise or I have not received my order at all?

If you find an error with your order or find you need to return or exchange an item, please call customer service at 888-981-3953 and we will help find a quick and easy resolution for you. Customer service will provide you with a return authorization number and answer any questions regarding the product return/exchange procedure. Special return packaging instructions will be provided.

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When will my credit card be charged?

You will receive two email confirmations. The first email includes products ordered, total costs and contact info. A second email confirms shipment.

At that time your credit card will be charged. However, we will allocate all funds from your credit card account at the time you submit your order. If a debit card is used the amount will not be available for other uses.

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Is Tire Rack's website secure?

Tire Rack® takes every precaution to protect the privacy of your credit card information. We utilize Secure Socket Layers (SSL), the most advanced security system available.

All of your ordering information — including your name, address and credit card number — is encrypted using a Secure Server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system.

Your credit card information will be safely transmitted to us when you place your order. We are so confident that we back that up with the following guarantee: Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 in fraudulent charges. If your bank does hold you liable for any amount up to $50, tirerack.com will cover that amount of liability if the unauthorized use of your credit card resulted from purchases made at tirerack.com while using our secured server. If you are still uneasy about transmitting your credit card information over the Internet, we warmly invite you to call or fax your order to us.

In addition, Tire Rack's website is Verisign Secured. Verisign Secured sites must employ encrypted data transmission and a secure online payment infrastructure. The Verisign Secured seal indicates that Tire Rack has chosen the very best SSL and/or payment processing solution to help protect credit card and other confidential information and ensures that all online transactions are protected. The Verisign Secured seal also validates a website owner's identity and via their official records confirms Tire Rack as a valid business.

What payment options does Tire Rack offer?

MasterCard, VISA, Discover, American Express, Goodyear Credit Card, PayPal and PayPal Credit are acceptable forms of payment for online orders. We also accept payment by U.S. Postal Money Order and Western Union Quick Collect.

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Will my order be checked for accuracy?

All online orders are verified by our team of experts for proper vehicle fitments and appropriate product selection. You will be contacted if any discrepancy is found to ensure complete and accurate shipment of your purchase.

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How much does it cost to ship internationally? What information does a customer need to provide to get an international freight quote?

In order for us to provide a shipping quote, contact a Tire Rack sales specialist by phone or email and provide the following information:

Vehicle year/make/model
Full billing address
Full shipping address
Billing telephone number
Your contact information
Complete list of products you'd like to purchase

Based on this information we will select the best shipping method with the lowest cost. Exact shipping cost varies based on the items mentioned above.

Payment via wire transfer is preferred.

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What will my shipping charges be?

Most of our customers are within one to two business days of our distribution centers for timely, cost-effective delivery of their purchases.

Shipping charges as well as delivery times can be seen once you enter your ZIP/Postal Code and view product search results or detailed product pages on the site.

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Does Tire Rack offer free shipping?

Free shipping offer is valid for all eligible products in the parts and accessories categories shown here.

Eligible orders must total $50 or more (not including taxes) to be eligible for free shipping on qualifying products.

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I live near one of your distribution centers. Can I pick up my order there?

You can pick up your order at one of our nine distribution centers located across the U.S.

Denver, CO
Windsor, CT
New Castle, DE
Doraville, GA
Midway, GA
South Bend, IN
Shreveport, LA
Roseville, MN
McCarran, NV

Once we know your ZIP Code in the cart, we'll check your proximity to one of these locations and let you know if order pick-up is available for the selected products. All in-stock items (other than Tire & Wheel Packages and tires that include studding, heat cycling or shaving) are ready within an hour and we'll let you know via email when your order can be picked up. Tire & Wheel Packages and tires that include studding, heat cycling or shaving, may take up to six hours before they are ready for pick-up and we'll contact you via phone when these orders can be picked up.

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How long will my order be held for pick-up?

If your order has not been picked up within seven days, you will receive another reminder email. After 14 days, your order will be cancelled unless we hear from you prior to that.

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When do I pay? When I order online or when I pick up my order?

When you place your order online a hold for the purchase is placed on the card. When you pick up your order, the credit card holder MUST be present and will need to provide an additional photo ID. At that time your credit card will be charged.

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Can someone else pick up my order for me?

Orders picked up by someone other than the cardholder on the order will need to be paid for by the person picking the order up using their own credit/debit card, U.S. Postal Money Order or cash. Personal checks are not accepted.

Note that at this time our Midway, GA location cannot accept a cash payment.

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What should I bring with me when I pick up my order?

Credit card holders must be present and show the credit card used to pay for the order at time of pick-up.
Additional photo ID is also required.

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What happens if I don't pick up my order?

If your order has not been picked up within seven days, you will receive another reminder email. After 14 days, your order will be cancelled unless we hear from you prior to that. Your credit card will not be charged unless your order is picked up.

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What is your return policy?

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How do I cancel my order?

Please call 866-596-5082 and speak to one of our customer service specialists to cancel your order.

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How does it work?

You can pick up your order at one of our nine distribution centers located across the U.S.

Denver, CO
Windsor, CT
New Castle, DE
Doraville, GA
Midway, GA
South Bend, IN
Shreveport, LA
Roseville, MN
McCarran, NV

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By what time should orders be placed for same-day pick-up?

Orders should be placed by 11 a.m. to ensure they're ready for pick up the same day.

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Is every item eligible for pick-up?

As long as the item(s) you're ordering are in stock at the location closest to you, they are eligible for pick-up.

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What are the hours for pick-up?

See each location's hours via the links below:

Denver, CO
Windsor, CT
New Castle, DE
Doraville, GA
Midway, GA
South Bend, IN
Shreveport, LA
Roseville, MN
McCarran, NV

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How soon will my order be ready for pick-up? Will I be contacted?

All in-stock items (other than Tire & Wheel Packages and tires that include studding, heat cycling or shaving) are ready within an hour and we'll let you know via email when your order can be picked up. Tire & Wheel Packages and tires that include studding, heat cycling or shaving, may take up to six hours before they are ready for pick-up and we'll contact you via phone when these orders can be picked up.

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How can I purchase Gift Certificates from Tire Rack?

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What happens if an electronic Gift Certificate is undeliverable to the email address I provided?

If the electronic Gift Certificate is sent to an undeliverable email address we will contact you to verify the correct address and resend the email.

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Can I purchase additional items when I purchase Gift Certificates online?

ELECTRONIC Gift Certificates can be purchased online with other merchandise. Up to five Gift Certificates can be purchased per order.

PAPER Gift Certificates can be purchased online with other merchandise, but only one ship to address can be submitted. If the Gift Certificate you are buying will not be shipped to the same address as the other merchandise you are ordering you will need to place two separate orders. Up to five Gift Certificates can be purchased per order.

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How do I redeem my Gift Certificate online?

After you have selected your merchandise and added it to your shopping cart you will be asked for your Gift Certificate number prior to checkout (as your payment info). It is located on the paper Gift Certificate or on the electronic Gift Certificate you received.

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What if the merchandise I'm buying is less than my Gift Certificate amount?

Unused portions of your Gift Certificate will be credited to your Gift Certificate account for future purchases.

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What if the merchandise I'm buying is greater than my Gift Certificate amount?

You can select a second payment method to handle the balance due. Tire Rack accepts VISA, MasterCard, American Express, Discover, PayPal and PayPal Credit.

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How quickly can Gift Certificates be sent?

Please allow 24-48 hours for electronic Gift Certificates to be emailed. Paper Gift Certificates will be delivered in 3-5 days.

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Will I receive confirmation that the electronic Gift Certificate was sent?

You will receive order and shipment confirmations that detail all order information including shipment date. Orders can be tracked online as well.

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Where can I redeem my Gift Certificate?

Paper or electronic Gift Certificates can be redeemed online or over the phone. Customers living in the South Bend, IN area can visit our showroom and redeem their Gift Certificate there, as well.

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How are additional taxes, duty and other fees handled?

All fees are paid up-front as part of your order total. New products installed in the U.S. may be subject to duties collected at the border.

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Do you have Recommended Installers in Canada?

We have a few, but the selection is limited.

Search Recommended Installers

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How long does shipping take?

Allow 2-5 business days for much of Canada, remote areas may require additional time.

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Can I ship to a border town in the U.S.?

We can ship your order to a location in the United States provided that we can confirm the shipping address with the credit card holder. Normally, we do this by calling the card holder at a phone number we can verify with the bank or directory assistance.

Any costs incurred moving the items to another location are the responsibility of the purchaser.

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How do you ship?

Canadian orders are shipped by UPS Canada, orders shipped in the U.S. are shipped usually by UPS or FedEx, though other options are sometimes offered.

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Are your prices shown in U.S. or Canadian currency?

All prices on our site are shown in U.S. dollars.

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Is the UPS driver going to want additional payment on delivery?

No.

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How much is shipping?

Shipping varies by weight, number of packages in the shipment and destination. Quotes on shipping costs are available on this site. Use the "ship quote" function or just begin the shopping cart checkout process to get a complete delivered price.

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Do you have a toll-free phone number that works from Canada?

You can call us toll-free at 1-888-541-1777.

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What should I do if my order arrives damaged or it items are missing?

If an item is damaged or missing from an order and/or an item is shipped incorrectly, duties and taxes will not be charged upon re-shipment. Call for a Return Authorization Number and more information on return shipments.

Canadian PST, duties and taxes will not be refunded on items returned for reasons other than those stated above.

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Tire Rack Accessibility Statement

At Tire Rack, we strive to ensure that individuals with disabilities can access all of the goods, services, facilities, privileges, advantages, and accommodations offered by Tire Rack through its mobile applications and www.tirerack.com website. If you are having trouble accessing Tire Rack or its mobile site, please call Customer Service at 888-981-3953 for assistance.

Thank you.

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How can I tell if my tires are directional and properly mounted/rotated?

How do you know what tire fits my vehicle?

What does speed rating mean and what is correct for my vehicle?

Can I mount non-run-flat tires on my stock wheels even if my vehicle came with run-flat tires as Original Equipment?

How is the tire warranty rating determined?

What is the correct load rating for my vehicle?

When are winter / snow tires no longer appropriate for the next season?

Why can't I use only two winter tires?

Why can't I use run-flat tires without a Tire Pressure Monitoring System (TPMS)?

What is the proper air pressure for my tires?

Where do I find the tire identification numbers? What do they mean?

I don't know my tire size. What should I do?

How do you know what wheel fits my vehicle?

What is the purpose of centering rings? Are they required?

Can I reuse my Original Equipment (O.E.) TPMS sensors instead of buying new sensors when I purchase new wheels?

What are lug centric wheels?

What happens if I don't buy Tire Pressure Monitoring System (TPMS) sensors when I buy new wheels?

What does offset mean? How does it relate to backspacing?

What should I do if my wheel covers do not fit my wheels?

Why do I need to re-torque the lug hardware on new wheels?

Why don't you have wheels listed for my vehicle?

Can I use my O.E. hardware when I buy new wheels?

What is the proper torque for wheel installation?

How do I select wheels for my vehicle?

Why can't I view wheels on my vehicle?

What are some of the other causes of rotor warp?

What are glazed pads?

What is brake pad bedding-in and why do I need to do it with new pads?

How can I tell if my rotors are warped or if it's something else?

Why are my new brake pads producing noise and dust?

What are brake pad bed-in procedures?

Can brake dust damage my wheels and vehicle paint?

What causes brake fade?

What happens if I don't properly bed-in my pads?

Can I install new brake pads with my old brake rotors?

Why are my brakes wearing unevenly?

What causes brake dust?

Is there such a thing as a dust-free brake pad?

Can I install new brake rotors with my old brake pads?

What other issues can affect brake rotor run-out?

What causes brake rotors to overheat and warp?

What is brake judder?

What's the difference between a standard adjustable and an externally adjustable damper?

What are adjustable dampers?

How much will lowering springs actually lower my vehicle?

What is the difference between a shock and a strut?

Why doesn't my suspension kit look like the photo shown online?

When should I have my vehicle alignment checked/adjusted?

How do I know if my vehicle needs new shocks or struts?

How do I measure my vehicle's ride height?

Why don't the part numbers printed on the springs match the kit number on the box label and my invoice?

What is alignment?

Does it matter which way the springs are installed?

How can I confirm if my purchase qualified for a promotion?

How can I check on the status of my rebate or gift with purchase?

The product I selected is on backorder, will I still qualify for the promotion?

Will a rebate amount be applied as a discount on my purchase?

How long does it take to receive my Reward Card or other gift with purchase?

I live in Canada. Will I qualify for a promotion or special offer?

Will the promotion information be sent with my order?

How do I get my rebate or gift with purchase?